The Communication Layer for Housing Associations
Build Communities in Your BPSA Development
Built for housing associations who care about resident satisfaction, service standards and regulatory confidence.
The Communication Layer for Housing Associations
Build Communities in Your BPSA Development
Built for housing associations who care about resident satisfaction, service standards and regulatory confidence.
Social housing providers face rising expectations around communication, response times and accountability. With TSMs, consumer standards, the Complaint Handling Code and Awaab’s Law increasing scrutiny, every interaction matters. Estaita helps teams keep residents informed, reduce frustration and build trust across social housing.
Social housing providers face rising expectations around communication, response times and accountability. With TSMs, consumer standards, the Complaint Handling Code and Awaab’s Law increasing scrutiny, every interaction matters. Estaita helps teams keep residents informed, reduce frustration and build trust across social housing.
What our Latest Social Housing Report Revealed
What our Latest Social Housing Report Revealed
What our Latest Social Housing Report Revealed
Our latest social housing report highlighted key performance metrics affecting satisfaction across housing associations in the UK.
8 Calls
per unit per year is the average inbound volume housing associations handle.
80%
of calls were resolved on the first contact
3m 21s
was the average time it took contact centres to answer the phone
"Didn’t even bother answering my simple query and told me to call their main phone number."
"Didn’t even bother answering my simple query and told me to call their main phone number."
"Didn’t even bother answering my simple query and told me to call their main phone number."
Housing Association Google Review
Avoidable contact is stretching your teams
Avoidable contact is stretching your teams
When information is unclear, residents chase updates, repeat requests and escalate issues that could have been prevented. This stretches already pressured teams and leaves residents frustrated when they cannot get simple answers - while distracting attention from the repairs, complaints and safety concerns that matter most.
The Ecosystem Which Brings Everyone Together
Finex combines smart technology with intuitive design to help you track, save, and manage your money with ease.
Notices Delivered
Parcels Collected
Avoidable Contact Reduced
Events Attended
Maintenance Tracked
Developers Involved
Contractors Aligned
Communication Centralised
Analytics Collected
Residents Supported 24/7
Compliance Handled
Build Around Impactful Management Features
Features designed around every stakeholder, connecting property managers, residents, developers and contractors in one platform to streamline block management, improve communication, and elevate the resident experience.
The Estaita Ecosystem Brings Everyone Together
Estaita connects every stakeholder, reimagining block management. With the
Notices Delivered
Parcels Collected
Amenities Booked
Events Attended
Maintenance Tracked
Developers Involved
Contractors Aligned
Communication Centralised
Analytics Collected
Residents Supported 24/7
Compliance Handled
The Estaita Ecosystem Brings Everyone Together
Estaita connects every stakeholder, reimagining block management. With the
Notices Delivered
Parcels Collected
Amenities Booked
Events Attended
Maintenance Tracked
Developers Involved
Contractors Aligned
Communication Centralised
Analytics Collected
Residents Supported 24/7
Compliance Handled
A Better Experience, From Every Angle
A Better Experience, From Every Angle
A Better Experience, From Every Angle
Helping every stakeholder feel more informed, connected and supported.
Happier Residents
Happier Residents
Students feel settled, supported and connected to the place they live. When communities are formed, word of mouth spreads.
Regulators Satisfied
Regulators Satisfied
Regulators see higher tenant satisfaction measures, clear maintenance trails and proactive resident support.
Proactive Teams
Proactive Teams
Teams spend less time handling avoidable complaints and repeated questions and can focus their time on the student experience.
Social Housing Standards, Reimagined
Social Housing Standards, Reimagined
Social Housing Standards, Reimagined
Transforming the standards of everyday building operations.
Defects Resolved Seamlessly
Centralising every maintenance request from report to resolution
Defects Resolved Seamlessly
Centralising every maintenance request from report to resolution
Higher Resident Satisfaction
Reducing frustration with organised processes and clear communication
Higher Resident Satisfaction
Reducing frustration with organised processes and clear communication
Data & Analytics Unlocked
Highlighting issues that shape future developments
Data & Analytics Unlocked
Highlights issues that shape future developments
Data & Analytics Unlocked
Highlighting issues that shape future developments
Centralised Communication
Eliminating confusion caused by scattered conversations
Centralised Communication
Eliminating confusion caused by scattered conversations
Reduced Resident Queries
Resident questions answered instantly with AI
Reduced Resident Queries
Resident questions answered instantly with AI
24/7 Support Remotely
Providing assistance anytime, anywhere, in every development
24/7 Support Remotely
Providing assistance anytime, anywhere, in every development
24/7 Support Remotely
Providing assistance anytime, anywhere, in every development
“Estaita has helped us deliver a smoother resident experience, with clearer communication, better support and residents who feel more connected"
“Estaita has helped us deliver a smoother resident experience, with clearer communication, better support and residents who feel more connected"
“Estaita has helped us deliver a smoother resident experience, with clearer communication, better support and residents who feel more connected"
Royalton Group
Frequently Asked Questions
Find answers to the most common questions about
the Estaita property management ecosystem.
How does Estaita reduce strain on call centres in housing associations?
How does Estaita help housing associations with compliance?
How does Estaita use AI in housing associations?
Can Estaita manage every property in one housing association platform?
How many homes does a housing association need for Estaita?
Frequently Asked Questions
Find answers to the most common questions about
the Estaita property management ecosystem.
How does Estaita reduce strain on call centres in housing associations?
How does Estaita help housing associations with compliance?
How does Estaita use AI in housing associations?
Can Estaita manage every property in one housing association platform?
How many homes does a housing association need for Estaita?
Frequently Asked Questions
Find answers to the most common questions about using our app on your mobile device.
How does Estaita reduce strain on call centres in housing associations?
How does Estaita help housing associations with compliance?
How does Estaita use AI in housing associations?
Can Estaita manage every property in one housing association platform?
How many homes does a housing association need for Estaita?
Smarter Property Management. Beautiful Resident Experiences.